Frequently Asked Questions

Everything you need to know about shipping and tracking

Delivery time depends on destination. Local shipments take 1–3 days while international shipping may take 3–7 days.

Enter your tracking number on the tracking page or mobile app to get real-time updates.

Delays may occur due to weather, customs, or logistics issues. You will always receive notifications.

Address changes are possible only before dispatch. Contact support immediately for assistance.

Yes, all shipments include basic insurance. Extra coverage is available for high-value items.

A second delivery attempt will be made or your package will be held at the nearest facility for pickup.

Yes, we provide global shipping services with customs support in multiple countries.

You can contact support via email, phone, or live chat available on our website.

Yes, cancellations are allowed before the package is dispatched from the warehouse.

Every shipment is tracked, monitored, and handled with secure logistics procedures from pickup to delivery.
Logistics support
Logistics support
Enable shipping and delivery notifications

To receive updates for a shipment, you can enable notifications via SMS, email, or app push notifications. This helps you stay informed at every step of your delivery.

Notification Types
  • Picked Up
    Package has been picked up from the merchant.
  • Delivery Exception
    Issues such as weather delays or customs problems.
  • Delivery Update
    Estimated delivery date and time window.
  • Delivery Confirmation
    Confirmation that your package has been delivered.
Mobile App Push Notifications

Enable notifications by downloading our mobile app from App Store or Google Play.

Email & SMS Notifications

Enter your tracking number in the tracking system to receive updates.

Direct Text Alerts

Activate SMS tracking alerts directly from your shipment settings.